Customer Service
For any questions or
concerns please contact us and we will respond promptly. We can be reached at
303-974-8784 or
email us.
Credit Cards Accepted
We accept VISA,
MasterCard, and American Express credit cards.
Order Status & History
ORDER UPDATES: Updates
regarding the status of your order, including when your item(s) ship, will be
sent to the email address provided.
REGISTERED CUSTOMERS:
Please log in under my account to access your web order status and history.
NON-REGISTERED CUSTOMERS:
No online access to order status and history. To request this information please
call us at 303-974-8784 or
email us.
Order Cancellation
You may cancel any
SamayaDesigns.com order if the order status is "in process." If your order
status is "shipped," it cannot be cancelled. Please call 303-974-8784 to cancel
your order and please have your order number available.
Shipping Methods & Rates
Our goal is to process
your order within 24 hours. Orders are shipped via USPS insured. Orders placed
after 3 pm MST will be processed and shipped the following business day. We ship
Monday through Friday.
Delivery charges are as
follows:
|
Priority Mail
|
(2-3 business days)
|
$7.50
|
|
Express Mail
|
(overnight)
|
$28
|
|
Standard to Canada,
Alaska, Hawaii
|
(3-7 business days)
|
$28
|
|
Standard to Europe,
Australia, New Zealand
|
(5-15 business days)
|
$32
|
Returns
Standard orders may be
returned within 7 days of the date that the shipment is delivered. Clearance
items may be returned within 7 days and are subject to a 15% restocking fee.
Please return the product in the original packaging and with a copy of the
receipt. Merchandise must be returned pre-paid and insured to Samaya Designs. We
reserve the right to deny a full refund if merchandise is sent back in a
damaged/unsatisfactory condition. Credit issued will not include original
shipping charges. Free Shipping offers are subject to a $15 restocking fee per
shipment.
Return to:
Samaya Designs
499 Park Ave, 6th Floor
New York, NY 10022
Special Orders
We are happy to
accommodate special order requests (14-karat gold, specific stone beads, etc.)
whenever possible. Timing and pricing will vary based on the request. Special
orders can be cancelled only within 48 hours of being placed. Payment is
required when order is placed. Special orders are non-returnable.
Custom Orders
We specialize in custom
engraved designs and can easily put your logo or design on any of our products. Timing and pricing will vary based on
the request. Custom orders can be cancelled only within 48 hours of being
placed. Payment is due when the order is placed and we require a 20-piece
minimum order. Custom orders are non-returnable.
Contact us for
more information.